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The Aftermarket business is getting a more and more important topic for the machine manufactuer industry.
Our Consultancy Office is providing you with support and consultation to enable you to give the best Service to your machine customers.
Standardisation on Service Products (e.g. contracts, pricelists, part kits)
Development of new Service Products
Predictive Maintenance
Process standardisation of your after market business
Lean Management and Organization Rollout
Research
Marketing
Administration
Development of new Service Products
Development of Service Part Kits
Creation of standardized inspection and maintenance check-lists for your machines
Service and Parts Pricing strategy
Reduction of unplaned downtimes
Optimiziation of the machine availability
Simplified administration processes
Plannable Service Costs during the contract duration
Enablement for a faster quotation and order
entry process
Customer loyality during the contract duration
Plannable Servcie Revenue during the contract duration, which simplifies forecasting
Simplified planning of Service Engineers over during contract duration
Planable demand to be purchased
Prediction and Identification of machine failures before they occur
Monitoring with sensors
Digital data collection
Evaluation of the collected data
In cooperation with a business partner, a leading company in the digitalization and sensors segment, we can support you for multiple solutions in
Predictive Maintenance
Condition Monitoring
Machine protection
Process monitoring and optimization
Example
3D-acceleration and vibration sensors assess movement of the axes
AUTOMATED test drives
Wear detection
Damage detection
Current status report of the machine and its mechanical components by evaluating the behavior of the machine axes
Trend analyze about the wear
Main targets and benefits:
Optimization of worldwide Aftermarket processes throughout all service organizations, as well as all up- and downstream processes
Review / Definition / Improvement of all Aftermarket Processes
Review / Definition / Improvement of all Tasks and Responsibilities
Review / Define Priorities
Define internal Service Level Agreements
Further improvement of service quality and customer satisfaction
Together with your internal experts, we will support you in:
Optimizing your Aftermarket Business
Lean your processes
Improve your customer loyalty and satisfaction