aftermarket consulting

Kevin David

our target

Implementation of the Aftermarket as independent business unit

Service Excellence

Holistic management strategy
The processes in all areas of the company should interlock in order to inspire customers
Putting your customer at the core of your business to provide a positive experience and build long-term relationships
Service Excellence turns customer satisfaction into a competitive advantage

Service Management

All entrepreneurial efforts with the purpose of organizing and optimizing the provision of product-related services (such as maintenance).

Operations

Optimal design of products and processes within the service organization

Technology

Implementation of a complete service product portfolio
Using digitalization as chance
Implementation of new service products

Profitability

Service should not be a cost factor, but a profitable business area within the company

Globalization

The machine and plant construcion is acting globally
Even the aftermarket must be considered globally, cultural influences must be taken into account

Strategy

The aftermarket area must be built up over the long term
Creation of the necessary conditions for sustainable growth
The aftermarket must be approached PRO- ACTIVE, to be a lucrative source of income
Customer Centric instead of customer focused